What is the key Difference Between CRM and ERP? with example in easy way

 What is the Difference Between CRM and ERP?


cover image of erp vs crm
cover image of erp vs crm


While the entire organization will come to rely on both ERP and CRM systems, the fundamental difference between ERP and CRM is that ERP is primarily for financial data and the finance department, 


while CRM is customer data used by the sales and customer service departments. 


The former is commonly referred to as the back office, and the latter is the front office.


Some ERP systems include a CRM component, while others do not, but CRM software systems do not include ERP components. 


For example, Salesforce.com is not an ERP system because it does not handle transactional data.


 It may access order history or invoices, but that data is brought in through an integration with the ERP system.


KEY DIFFERENCE BETWEEN ERP AND CRM 


ERP == Financial Management/Accounting


CRM===Sales Force Automation


ERP==  Order Management


CRM== Customer Service/Contact Center


ERP== Production Management


CRM == Marketing Automation


ERP== Supply Chain Management


CRM== Customer Self-Service


ERP== Warehouse Management 

and 

Fulfillment/Inventory Management  


Procurement


ERP is a basic requirement for businesses for Growth, centralized data in one place, for minimizing manual errors, after ERP implementation you can make better decisions for Business.


CRM is also Needed for Business Growth But If you want to understand your customer then you can go for CRM.


ERP is For Resources management 

and 

CRM is For Customer Management 



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