Structured Interview Example

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A structured interview is a pre-determined set of questions that are asked to every candidate in the same order. This type of interview is designed to be objective and consistent and to gather specific information about the candidate's qualifications, skills, and experience.

Here is an example of a structured interview for a customer service representative role:

1. Can you tell us about a time when you had to deal with a difficult customer?
2. How do you handle a situation where a customer is not satisfied with a product or service?
3. How do you prioritize and manage your workload in a fast-paced environment?
4. How do you stay current on industry developments and new products or services?
5. Can you give an example of a successful project you have worked on in the past?
6. Can you describe a situation where you had to resolve a conflict with a team member or colleague?
7. How do you measure success in a customer service role?
8. Can you tell us about a time when you had to go above and beyond to ensure a customer was satisfied?
9. How do you handle stress and pressure in a customer service role?
10. Why do you want to work in customer service?
11. As you can see, each question is designed to elicit specific information and examples related to the skills and qualifications needed for the role.